• Cancellation policy.

    We understand that plans can change, and we aim to offer flexibility while maintaining fairness to our instructors, therapists, and other clients. Please review our cancellation guidelines below to avoid any fees and ensure a smooth experience.

    Membership Cancellations

    A monthly membership cannot be cancelled in the first 2 months. After this, the membership is on a monthly rolling contract and can be cancelled with 30 days notice.

    Class Cancellations
    To avoid a fee, please cancel classes at least 4 hours before the start time. Late cancellations will incur a £6 fee. this fee is non-refundable.

    No-Shows for Classes
    If you are unable to attend a class and have not cancelled, a no-show fee of £10 will apply. This fee is non-refundable.

    Treatment Appointments
    Cancellations must be made at least 48 hours in advance to qualify for a full refund. Please note, we do not offer a "book now, pay later" option—payment is required at the time of booking.

    Workshop Cancellations
    If you need to cancel a workshop booking, please do so at least 48 hours prior to the start time to receive a refund. Payment is required upon booking, and we do not offer a "book now, pay later" option.

    Thank you for your understanding and cooperation in helping us maintain a balanced and supportive environment for all.

  • "Terms and Conditions for Soul Studio
    Welcome to Soul Studio! By accessing our services, you agree to the following terms and conditions. Please read them carefully.
    1. Acceptance of Terms
    By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
    2. Services Offered
    Soul Studio offers various wellness services, including but not limited to Yoga classes, Pilates classes, Sound Baths, Meditation sessions, Workshops, and Treatments. Specific services and schedules are subject to change.
    3. Membership and Fees
    • Membership Options: We offer various membership plans. Please refer to our website or inquire at the studio for details.
    • Payment: All fees must be paid in advance. Payment can be made through the app, website or in the studio
    • Refund Policy: All sales are final. We issue a £10 fine for any missed classes.
    4. Class Registration
    • Pre-registration: Classes may require pre-registration. Spaces are limited and will be allocated on a first-come, first-served basis.
    • Cancellations: If you need to cancel your reservation, please do so at least 4 hours before the class starts to allow others the opportunity to participate. We issue a £6 fine for all classes that are cancelled less than 4 hour before the start of class.
    5. Health and Safety
    • Personal Responsibility: Participants are responsible for their own health and safety. Please consult with a healthcare professional before starting any new wellness program.
    • Injury: By participating, you agree to waive any claims against Soul Studio for injuries sustained during classes or workshops.
    6. Code of Conduct
    • Respect and Inclusivity: We foster a supportive and inclusive environment. Disruptive behaviour, harassment, or discrimination will not be tolerated.
    • Personal Belongings: Please keep personal items to a minimum. Soul Studio is not responsible for lost or stolen belongings.
    7. Privacy Policy
    We respect your privacy. Your personal information will be kept confidential and will not be shared with third parties without your consent, except as required by law.
    8. Liability Waiver
    By participating in our services, you acknowledge and agree to our liability waiver, which releases Soul Studio from any liability related to your participation in our activities.
    9. Changes to Terms
    Soul Studio reserves the right to update or modify these terms and conditions at any time. We will notify you of any significant changes via email or through our website.
    10. Contact Information
    For any questions or concerns regarding these terms and conditions, please contact us at:
    Soul Studio
    Berkley Works, Berkley Grove, Primrose Hill, Primrose Hill, London, NW1 8XY
    "

  • Item At Soul Studio, your wellness and satisfaction are our top priorities. If, for any reason, you are not completely satisfied with a class or service, we offer refunds within 14 days of your purchase. To request a refund, please contact our support team at hello@soulstudio.com with your booking details. Please note that refunds are not available for classes missed without notice, classes cancelled within 4 hours of class or for services already rendered. We aim to ensure you can make the most of your Soul Studio experience.

  • "Privacy Policy
    Soul Studio is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our studio, use our services, interact with our website or other digital platforms.
    1. Information We Collect
    We may collect the following types of personal information from you:
    • Contact Information: Name, email address, phone number, and mailing address.
    • Account Information: Username and password if you create an account on our website.
    • Payment Information: Credit card details or other payment information for processing transactions.
    • Health Information: Any wellness-related data that you voluntarily share with us to personalise your experience.
    • Usage Information: Details about your interactions with our website, such as IP address and browser type.
    2. How We Use Your Information
    We use your personal information to:
    • Provide, manage, and personalise our services.
    • Process your bookings and payments.
    • Communicate updates, promotions, and offers (with your consent).
    • Improve our website and studio services.
    • Ensure compliance with health and safety regulations.
    3. Sharing Your Information
    We do not sell your personal information. We may share your information in the following situations:
    • Service Providers: With third-party service providers who assist in providing our services (e.g., payment processors, email marketing platforms).
    • Legal Requirements: If required by law, to comply with legal obligations or to protect the rights, safety and property of Soul Studio, our staff or others.
    4. Data Security
    We take appropriate measures to safeguard your personal information against unauthorised access, disclosure, or misuse. However, please note that no system can be completely secure. By using our services, you acknowledge and accept these risks.
    5. Your Choices and Rights
    You have the right to:
    • Access, update, or delete your personal information.
    • Opt-out of receiving promotional communications at any time.
    • Request that we restrict or limit the processing of your personal data.
    To exercise these rights, please contact us at hello@soulstudio.com
    6. Cookies and Tracking Technologies
    Our website may use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can modify your browser settings to refuse cookies, but this may impact the functionality of our website.
    7. Updates to This Policy
    We may update this Privacy Policy periodically to reflect changes in our practices. Any updates will be posted on our website with the effective date noted at the top.
    8. Contact Us
    If you have any questions or concerns regarding this Privacy Policy, please reach out to us at
    Soul Studio
    Email: hello@soulstudio.com
    "

  • LIABILITY WAIVER - Soul Studio Liability Waiver
    Acknowledgment of Participation:
    I understand that participating in classes at Soul Studio, such as Yoga, Mat Pilates, and Sound Baths, involves physical activity. While these activities are generally safe, I acknowledge that every physical activity carries some risk. I am aware that it's important to listen to my body and participate at my own pace.
    Release of Liability:
    In consideration of being allowed to participate in classes at Soul Studio, I voluntarily release and discharge Soul Studio, its owners, instructors, and staff from any claims or liabilities that may arise from my participation. This includes any injuries or discomfort I may experience - as I take personal responsibility for my well-being during classes.